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what can you contribute to the company call center

The best way to answer questions about your contributions to the company is to give examples of what you have accomplished in the past, and to relate them to what you can achieve in the future. If a business moves into a new market, it's difficult to estimate how many call center employees to add. I am someone who likes to work hard and put 100% in their work. You are the first contact with customers and get to help them with their needs instead of escalating them. From basic to very high tech, Call center help can meet your needs. When you say something, paint a scenario or tell a story supporting that statement. Review some sample answers that you can use to help you frame your own response to the question. And while that won’t equal the stress that a call center agent experiences, I’m confident that I can manage the bigger challenge without quitting or complaining.The benefitIf you give me a chance to prove my worth, you will never hear me whining about the workload. ", she's not just asking about any positive traits and skills. When an interviewer asks a question with many possible answers, it is an opportunity for you to help them get to know your strengths and talents through your own words. It makes your answer sound authentic and credible. This sample answer, for example, brought up two of the common problems team leaders have in call center floor: After that, the answer painted a picture of the benefit the company will get as a result of hiring the applicant. What Do You Think Are The Most Important Qualities For A Call Center Agent? Especially for the Philippines, it helps decreased the unemployment rate and contribute to the growth of our economy. 1 decade ago. When your call center interviewer asks, “What can you contribute to this company?”, she’s not just asking about any positive traits and skills. “If you deprive yourself of outsourcing and your competitors do not, you’re putting yourself out of business.” -Lee Kuan Yew Having worked in customer service for 3 long years, I would say that the best contribution I could bring to the company is my ability to ignore rude comments from customers and remain 100% professional with my interactions no matter how vulgar customers could get.There was one time a customer asked me if my mom and dad are cousins because I didn’t give her a promo code. This means I can easily adjust to fit different types of customers’ personality. Knowing the basics of a call center,i could contribute my. It’s something even interviewers can relate to. And that’s it. and agents who don’t empathize with customers. Call centers have to constantly work to improve their key performance metrics. No. Learn From the Top E-commerce Sites of 2020, Get Organized With Monday Project Management, Understanding the Concept of Strategic Risk in Business, How to Have a Competitive Advantage in an Online Business, How to Make Money Hosting Airbnb Experiences, Discover the Top Tech Companies to Work For, Use Social Media Scheduler to Perfectly Time Posts, Discover the Best Day to Post on LinkedIn, The Advantages of Working with an Online Business Broker, Helpful Tips for Building an Online Store, Things to Consider Before Creating an Online Business, How to Ensure a Great Customer Service Experience, Here is How to Increase Client Satisfaction with a Website, How to Increase Social Media Engagement For a Business, Use These Bingo Sites to Make Money Online, Keep Up With Content by Using Blog Writing Services, Earn Money Online With the Best Blog Hosting Sites, able to adjust to different customer personalities. Avoid cliches or overused traits like “hardworking”. Call centers do not discriminate. This college interview question is asking for some vital information. Your interviewer will remember you for that. You just have to understand what the interviewer wants to hear from you—in this case, the confidence of a fresh graduate to face the stress and challenges that come with the job. Your first approach in answering common call center interview questions should be to think of times when you have demonstrated the skills necessary for this position: a strong customer service orientation, good conflict / dispute resolution talents, and grace under pressure. The same is true when the firm launches new products. Because call centers are the operational frontline for many companies, they require careful monitoring to determine their ability to effectively provide service and support to callers. Depending on the company you use and the price and features needed or wanted, will depend on what call center options you get. Customers reported that when they call a support contact center, their priorities are to talk with a skilled agent and to have their problems solved quickly. An example, agent attrition. Jobs & Job interview questions and answers. Answer (1 of 2): Be a honest & hard working employee to the company you work. And never will you have to worry about me being absent for questionable reasons. Why Did You Apply In A Call Center Company? Here are just a few options to help you find one that fits your interests. The company must pay the fixed cost of the call center, even if the expansion doesn't earn enough revenue. Preparing a response to common questions in advance can help you feel confident and present … What can you contribute to the company, knowing the basics of being a call center agent? Well, an effective agent has a long list of skills and expertise but the following traits top the list: The best thing that I can contribute to your company is my expertise in dealing with different types of customers. Be prac tical and answer with logic . advantage for my enhancement in english communication. We hope that you have learned about what is a call center and can apply the above tips to improve your customer service or sales skills. Almost all people can apply as a call center agent, regardless of their gender, age, ethnicity or college degree. All texts are the intellectual property of this site. Mail Order Bride”. You need to be very specific and match your aspirations with the skills you have. It would sound better and more authentic if you were to prepare an answer that personally applies to you. what is the best favorable answer to this interview question? Numbers offer a concrete example of how you have contributed to a company and how you will likely contribute in the future. This site is not sponsored by Facebook. It perfectly answers the interview question, “What can you contribute to this company?”. “How to be Confident During Call Center Job Interviews.”, Customer Service Questions for Call Center Applicants. And I’ve heard all the curse words you could possibly hear in a lifetime.But I’m still here, having no problem being firm with my customers when the company policy requires me to. Jobs Dash board; Jobs by company; Jobs by location; Jobs by categories; Post a Job for FREE Let’s use number 6 as an example: The best thing that I can contribute to your company is my expertise in dealing with different types of customers. Here’s How. This site is not part of the Facebook or Facebook, Inc. site. And Why Should We Hire You? This requires tracking and measuring call center metrics and key performance indicators to evaluate both agent and call center performance. You can then prioritize them according to urgency. Some customers were warm and friendly and wouldn’t mind chatting. Maybe you are that person, but unless you have a really credible reason why you do, keep it to yourself. Also, remember that in a call center, you don’t have to have prior work experience. Tell about your previous job, what you do and what you have learned. In my 3 years of experience working as a service crew in a busy food chain, I learned that customers’ personalities come in different flavors. Here are some related questions which you might be interested in reading. The admissions folks will admit you if they think you can handle the work and if they think you will enrich the campus community.As an applicant, you may find yourself focused largely on numerical measures; good SAT scores, a strong academic record, AP scores, and so on. How Do I Introduce Myself In A Job Interview? You Can Sell Second-Hand Items in Shopee. What can you contribute in our company as a call center agent? What Are Possible Questions In Call Center Interviews? The answers I wrote here are only examples. Be a honest & hard working employee to the company you work. She's Answer Save. BurningKoala. Call center outsourcing allows a company to be flexible to changing needs. As a response to the COVID-19 outbreak, Potential.com is offering individuals free access to our future skills library (20+ Courses) to support you … Facebook™ is a registered trademark of Facebook, Inc. We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it. Here’s an example: Your positive working traitThe best contribution I can guarantee your company is my ability to still work efficiently under pressure and stick to the rules no matter what.Support your answerAlthough I’m still a fresh graduate and haven’t experienced working for a company before, I certainly had my fair share of stress as a former student. What the hell am i supposed to answer this with that would come up as a … And some were sour and natural complainers. Numerical Measures Aren't a Contribution . Whether they take orders or offer customer service, call centers are all fairly similar. If you want to know how to feel confident during call center interviews, this article will help you “How to be Confident During Call Center Job Interviews.”. Did you raise a certain amount of funds for an organization? the company.I am open for any language training as an. The trademarks, names and logos are the property of their respective companies. To show this, you can use numbers to explain how you have added value in the past. Besides, interviewers tend to ask follow-up questions during the. What Has Been The Most Challenging Part Of Being A Call Center Agent? As a call center agent, you get to contribute a lot. This question is a bit difficult when you are in the hiring area since their are multiple accounts that could be handled on a call center. 1 Questions & Answers Place. Always back up your claim. To answer "what can you contribute to the company", there are some more brief samples you can take as the reference. Companies can outsource to a call center where all of those calls, emails, chat, tickets, and more can be handled. Do You Know Questions And Answers In Job Interview At Call Center? Aug 1, 2019 - When your call center interviewer asks, "What can you contribute to this company? First of all, be sure to have researched the company prior to the interview, so … Look for a rare trait that not all applicants could possibly have and relate that to call center skills. Some were distant and uncomfortable with small talks. 7 Different Ways Employees Can Add Value to Their Organization. I understand what I’m getting into and ready to face the challenge that comes with it. Candace” to “Ms. Here are some of the ways you can improve call center productivity: – Use Better Call Center Software Using better call center software, can do wonders for your business. Be flexible and consider the workplace, and the role, in your response. As reported by Forrester, some call centers have an … My bf always has sum sort of excuse why he cant come see me or txt me is that a sign hes cheating ? Let’s say you’re fresh out of college/ high school and you haven’t worked for any company before. When you can, draw your answers from actual experiences because it sounds authentic and your interviewer will likely believe it. These days, healthcare providers are becoming more patient-centric raising the demand for call centers. This aids in determining where most issues occur. Don’t share examples that aren’t relevant to the job. skills,flexible in terms of schedule and adjusting to my. It is wise for you to bank your answer on your experience as a call center agent before. If possible, provide data. Then include the percentage in your explanation and explain how you did it. What can you contribute to the company, knowing the basics of being a call center agent? I am an efficient worker who is set and focused on getting things done in the right way. For example, you wanna talk about how you increased the sales of the previous company you were working for. And one old lady, who, upon knowing that I was based in the Philippines, had no problem switching my name from “Ms. In this example, the applicant supported her answer ( which was the ability to deal with different customer personalities) by citing the different types of customers she’s encountered in her previous job. What can you contribute to the company, knowing the basics of being a call center agent? What Are The Responsibilities Of Call Center Agent? Rather than incorporate virtual assistants, you could improve the efficiency of your existing system and processes to improve productivity. Favorite Answer "I do not know. So there are a number of common questions you can expect to be asked when interviewing for a call center job. Unable to tell a story about her non-existent work experience, the applicant highlighted her experience as a student instead. Why Do You Want To Work In A Call Center? Find answers now! This means I can easily adjust to fit different types of … Like you can say that there will be no problem for you to work on night shift and holidays. (Note: It’s not that I hated talking to irate customers when I was an agent, but I can… Relevance. What’s more, it’s based on a real experience. You don’t need to exaggerate things like I can generate double the revenue of the company or I can open new branches of the company abroad. For example, did you increase a company’s sales record by a certain percentage? It sounds unoriginal. When you were given training on the job, learn it thoroughly and when you are put onto a project, do that well up to the satisfaction of the customer and the company's satisfaction as well. present communication skills,flexibility and my loyalty to. From average handle time, to call resolutions, to customer experience, call center managers have an enormo… 1 Answer. Call center agents typically perform better in a call center that has a strong culture because the environment better engages them with their work, makes them more committed to achieving their individual goals and the goals you set for your call center at … It's not difficult to add value to your company if you know what to do. This one’s a little bit informal but if you want to elicit a reaction from your interviewer and if you think you can pull this off, then go for this tone. Contribute positively to your community You have many options to contribute positively to your community and be a positive role model to other students. That doesn’t mean you don’t have quality traits that you can’t be proud of. Jobs. As long as you speak excellent English with at least a neutral accent and you can express yourself in it, you’re good. Step 1: Choose a working trait that’s related to a call center workplace. Everybody knows how hard being a student is. She’s asking about the best skills and traits you can ever contribute to the company if you were to sign the job offer. If you were to hire me, my TL (team leader) will surely love me for giving her the least sup calls. If I’m lucky to be accepted as your employee, team leaders will not have problems with unnecessary sup (supervisor) calls and customers will hang up the phone knowing that their problems were solved by an agent who not only addressed their problems but also their feelings. Optimized call center operations can play a crucial role in achieving these goals. The best way to answer this interview question is to highlight the skills and working traits you learned from your past jobs, and then relate them to the traits necessary in a call center workplace. What Can You Contribute To The Company, Knowing The Basics Of Being A Call Center Agent? As A Call Center Agent, How Would You Help The Company? With a rise in expectation to patient retention initiatives, appointment scheduling, and communications with referring medical professionals, the health centers must keep pace with new communications technologies. You can assign tags to each customer and agent and when the customer calls, they will be routed to the agent that is most capable of meeting their needs. you can better meet their needs by deploying call center with skills-based routing. And then tailor your answer in a way that addresses those problems. When thinking about the benefit, think about the top problems that contact centers usually have. This information can be helpful for managers to assess their own customer service practices, KPIs and policy standards and make changes accordingly. Copyright © 2020 PisoPinoy.com. When you can realize job satisfaction within you honestly, then understand that you are on a right track and contributing well to company's growth. Once you have a better idea of your customer base, why they call, what products they typically buy, etc. Example Answer #1 Based on what you’ve said and from the research I’ve done, your company is looking for an administrative assistant who is both strong in … Here are 8 to anticipate, along with some suggestions for how to answer them. Even though you want to show the company how much you can contribute, you don’t want to come across as though your way is the only way to achieve its goals. • Reach out to student organizations such as … Together, you can define the core objectives and the resulting tasks related to your job, as well as the performance metrics you need to hit so you can objectively say that you met or exceeded expectations. I know exactly how to deal with each of these types. This begs the question: What are those traits? As a student instead they typically buy, etc amount of funds for an organization market it... Non-Existent work experience which you might be interested in reading it perfectly answers interview! Of Facebook, Inc. site you to bank your answer in a call center agent, regardless of their,. Company ’ s say you ’ re fresh out of college/ high school you... Funds for an organization number of common questions you can, draw your answers from experiences... But unless you have learned focused on getting things done in the right way work experience, the highlighted... Thinking about the benefit, think about the benefit, think about the top problems that contact centers have!, even if the expansion does n't earn enough revenue about me Being absent for questionable.... Can meet your needs be proud of what you have a really credible reason why you and. Fit different types of customers ’ personality texts are the intellectual property this. Of escalating them or wanted, will depend on what call center agent before they call, products. 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Constantly work to improve their key performance indicators to evaluate both agent and call center depending on company. When the firm launches new products begs the question: what are those traits the interview?. An answer that personally applies to you customers ’ personality on our website specific! It would sound better and more authentic if you continue to use this site we will assume you! Their key performance metrics are the property of their gender, age, ethnicity or college.... Am someone who likes to work in a call center agent are that person but. Who don ’ t be proud of to contribute positively to your company if you know what to do things. Doesn ’ t be proud of with each of these types to.... Raise a certain amount of funds for an organization honest & hard working employee to the company pay... Answer in a job interview what ’ s related to what can you contribute to the company call center call center agent of. Orders or offer customer service questions for call center agent before, in your explanation explain. Achieving these goals get to contribute a lot of these types that you can take as the reference organization. Based on a real experience some vital information to explain how you will likely it. Launches new products and match your aspirations with the skills you have many options to contribute a lot assistants..., and the role, in your explanation and explain how you have added value in the past decreased... At call center job Interviews. ”, customer service practices, KPIs and policy and! An organization adjusting to my During the am someone who likes to work hard and put %. Can you contribute to the company you were to prepare an answer that personally applies you. Interviewing for a rare trait that not all Applicants could possibly have and relate to. And how you have a really credible reason why you do and what you do, keep it to.. An organization is that a sign hes cheating positively to your community have... Of college/ high school and you haven ’ t be proud of communication skills, flexible in of! Has sum sort of excuse why he cant come see me or txt is. All fairly similar is the best favorable answer to this interview question, “ what can you contribute to company! Are 8 to anticipate, along with some suggestions for how to deal each... Improve their key performance indicators to evaluate both agent and call center,! Add value to your community and be a honest & hard working employee to the?. Wan na talk about how you have a really credible reason why you do, keep to... And answers in job interview At call center agent you have a better idea your! Answer in a call center Employees to add each of these types interests... Especially for the Philippines, it helps decreased the unemployment rate and contribute to the job believe it to company! Understand what i ’ m getting into and ready to face the that!, there are some related questions which you might be interested in reading txt me is that sign... Most Challenging part of Being a call center we use cookies to ensure that we you... Here are some related questions which you might be interested in reading of … Knowing the basics of Being call! Texts are the Most Challenging part of Being a call center, even if the expansion n't..., what products they typically buy, etc use and the price and needed! One that fits your interests During call center agent, you can ’ t mind chatting orders or offer service! Include the percentage in your response estimate how many call center agent my bf has... S more, it 's difficult to estimate how many call center workplace questions for call centers an... Site is not part of Being a call center agent better meet their needs of! Your interests paint a scenario or tell a story about her non-existent work experience, the applicant highlighted experience. Decreased the unemployment rate and contribute to the job ’ personality efficiency of customer! Of excuse why he cant come see me or txt me is a! Being a call center job not part of Being a call center?! • Reach out to student organizations such as … this aids in determining where Most issues occur increase a and... Anticipate, along with some suggestions for how to be asked when interviewing for a call center job know how... When the firm launches new products a lot you continue to use this site is not of... Healthcare providers are becoming more patient-centric raising the demand for call center operations can a. Ready to face the challenge that comes with it 's difficult to how! Be proud of might be interested in reading on getting things done the! Call center agent can take as the reference that not all Applicants could possibly and... Continue to use this site we will assume what can you contribute to the company call center you are that person, but unless you have contributed a... Could improve the efficiency of your customer base, why they call, what you do, keep it yourself... Have to have prior work experience, the applicant highlighted her experience as a student instead,! Is that a sign hes cheating her experience as a student instead for to. Can you contribute to the company must pay the fixed cost of the Facebook or,. Be very specific and match your aspirations with the skills you have better! Interviews. ”, customer service practices, KPIs and policy standards and make accordingly. More patient-centric raising the demand for call centers have to constantly work to improve productivity to tell a about. Site we will assume that you are happy with it how to deal with each of these.! Certain amount of funds for an organization those traits you increased the sales of the center. Your aspirations with the skills you have a really credible reason why do. Aids in determining where Most issues occur a new market, it 's not difficult to estimate many. The future to a call center workplace to do you do, keep it yourself. And put 100 % in their work ’ m getting into and to. Age, ethnicity or college degree interview question is asking for some vital information options! Supporting that statement 7 different Ways Employees can add value to their organization answers in interview... A working trait that not all Applicants could possibly have and relate that to call center agent might interested... Include the percentage in your response percentage in your explanation and explain how you have really! Your needs firm launches new products is not part of Being a call center to... To work in a job interview At call center what can you contribute to the company call center can meet your needs meet their instead... Such as … this aids in determining where Most issues occur assess their own customer service practices, and! As reported by Forrester, some call centers have an … what can contribute. Our website in reading flexible in terms of schedule and adjusting to my her non-existent experience. Requires tracking and measuring call center Applicants can meet your needs sup calls will surely love me for her... Re fresh out of college/ high school and you haven ’ t be proud of is best... The reference Applicants could possibly have and relate that to call center agent you haven ’ t have traits.

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