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knowledge management application examples

Actively seeks to identify and close skill gaps with the IT and Knowledge Management departments, Leads the development of knowledge management standards and, working through the technical support managers and senior staff, ensures that knowledge articles meet established standards, Represents Knowledge Management to staff and management to determine training and technical needs, and to inform management of the department's programs and goals, Reviews operating results of the departments, compares them to established objectives and takes steps to ensure that appropriate measures are taken to correct unsatisfactory results, Works closely with IT to oversee the development/implementation of knowledge network servers, development, test, and production environments. Ascertain that all available IC assets are diligently leveraged wherever appropriate through use or exploitation. Govern knowledge management … Consult with business partners to drive optimal timing, process and communications, Facilitate resolution of Knowledge Mgmt feedback. Two years’ work experience in any of the following: Technical Writer; Web Author; Content Manager; Usability Specialist / Usability Researcher; Communication Specialist; Grant and/or Proposal Writer; Publisher / Publishing Coordinator / Publication Manager; Information Architect; or other writing and editing related roles; OR, Any equivalent combination of experience, training and/or education, Bachelor’s degree is preferred; preferred study in English composition, Journalism, Communications, or Professional Writing, This job requires a U.S. Top Secret Security Clearance with Sensitive Compartment Information (SCI) access and a Counter Intelligence (CI) Polygraph, Train MARFORCYBER personnel on the use of the KM SharePoint portals and the use of KM tools and processes, Provide ad hoc User support/training to use the KM SharePoint portal, tools, and applications, Provide end user support by walking customers through problems, training them to use the SharePoint portal, and respond to questions about the KM SharePoint Portal, Co-develops an organization-wide knowledge management strategy, Trains staff to implement knowledge management practices in day to day work, Co-develops an organization-wide knowledge management strategy to ensure First 5 LA staff has easy access to relevant information working closely with the Vice President of Integration and Learning, Conducts internal assessment of current policies and practices affecting knowledge management to determine gaps and opportunities going forward, Structures the knowledge management system to facilitate sharing, communication and collaboration between diverse internal stakeholders across the organization, Brings best practices of knowledge management to First 5 LA, Recommends specific KM software and tools and collaborates with HR to suggest staff training strategy, Develops indicators for measuring First 5 LA’s progress implementing the KM strategy, Leads data integration efforts across systems that feed into a knowledge management system, Provides thought leadership on First 5 LA’ policies on data sharing and integration, Ensure that all systems supporting knowledge management are integrated, Stays current about knowledge management tools, trends and methods and leading knowledge transfer and exchange practices to share and adapt internally, Integrates knowledge and information within business processes, working collaboratively with key stakeholders to enhance access to information, Outlines staff (broadly and within the Integration and Learning division) training needs, Trains and provides technical assistance on how to use the knowledge management systems and resources available to support the work, Enthusiastically champions usage of the knowledge management system and encouraging all staff to share information across the organization and externally, Brokers and manages relationships with external stakeholders (i.e., contractors, partners) to procure the necessary training and support needed to launch KM strategy, Develops and refines tools to help First 5 LA staff synthesize lessons, Develops process for staff to input data in interim data capture system and eventually into KM system, Minimum of seven years of experience in Knowledge Management with a proven track record of success preferred, Minimum of four years of experience managing mid to large scale, cross-functional projects or programs preferred, Strong experience in knowledge acquisition, creation, refinement, storage, transfer, sharing and utilization within a dynamic and complex organization, Experience with principles and practices of monitoring strategies and constructive ways of tracking progress, Experience implementing solutions utilizing best practices to improve knowledge synthesis and accessibility in an organization, Provide knowledge solution design support in execution of NYPA’s knowledge management strategic initiative, Provide strategic input to assigned NYPA business group including account planning processes; recommend specific knowledge strategy and tactics to support priorities and achievement of strategic objectives, Consult with client groups and KM business partners on Knowledge design, Support overall execution and/or oversight of knowledge management programs and initiatives. It only supports the English language. 5 points), Fluency in a second UN language, such as Spanish or French, is an advantage (max. Verdict: It is a cloud-based system. In fact, there is only one economy i. e. Global Economy. This way, you can position yourself in the best way to get hired. Identify the right parties or resources to resolve these issues (organizational agility), Follow up with these parties to drive resolution and provide on-going feedback to individual(s) who raised the question or issue, Be a positive role model and have the ability to work independently and in conjunction with co-workers of all levels, Understanding and analyzing suppliers’ cost structure, Develop, maintain, and govern global cost standards for raw materials, labor, and machines, Develop and implement business processes and training pertaining to cost knowledge management, Analyze, approve, and govern supplier data collection methods, cost standards, and cost models, Coach and develop key stakeholders (buyers, value chain engineers, and cost engineers), Develop and grow technical and business expertise to drive, Possess practical wisdom along with problem solving skills. It provides advanced features for interacting with agents through VoIP and social media. Evernote made our top knowledge management list because of their simple organizational beauty. It has contextual search and extended search capabilities. We can also say that Knowledge management software is a sub-category of the enterprise content management system. Ensure that the lessons documented are being incorporated into future initiatives, The leads will need to keep up to date with new technology and whitepapers on knowledge management to make sure that we continue on the path and make the capture and sharing as effective as possible, Administer the knowledge repository and work with the teams for ensuring close and effective integration with all data repositories, Identify more effective ways to use knowledge thereby improving customer experience and making processes easier to use, Complete individual assessments, provide guidance and mentoring, Ability to drive strategic change programs in a complex mature business, Excellent communication skills, oral, written and presentation, Management of complex systems and underpinning technologies, Consultancy skills at all levels of the business from Senior Business leadership to end-user, Ability to manage priorities and escalate where appropriate, Portfolio and project management principles and their relation to governance, Setting up, execution and facilitation of workshops, 2-3 years of knowledge management proven experience, Experience of working within a global program framework in a centralized team deploying to geographically, culturally and different sized markets, There will be an indirect reporting relationship with respect to the knowledge champions that will be within the lines of business, Collect and analyses information to produce background documents and reports for the two units, Assist the units to identify new ways of presenting information (including via blog posts, videos, infographics etc.,), Support the units to coordinate the work of various consultants and country offices in producing publications and knowledge products, Edit and provide comments to the draft reports produced by the units, Perform a backstopping role to in programme implementation including to systematically archive key documents, At least one year experience of relevant administrative or programme support experience, Familiarity with UNDP and/or UN system or other International organizations is an advantage, in particular knowledge of ATLAS, Experience in the usage of computers and office software packages (MS Word, Excel, etc.) Wiig: Application of Knowledge Management in Public Administration - 4-3. It can be used on iOS and Android. Understanding of and ability to develop and manage budgets using spreadsheets is also required, Demonstrated ability to respond effectively to multiple conflicting priorities, continuously prioritize and reprioritize deliverables and to respond to unexpected changes is required, Ability to handle sensitive or confidential information, Manage project impacts for the desktop platform, Identify opportunities for future-state desktop enhancements, Responsible for various project deliverables including scope and reqs, Partner with business resources, user design and technology on all project phases to ensure flawless experience and timely completion, Lead project through charter, requirements, design, development, testing, implementation, certification, pilot, and full deployment, Create UAT test plans and scripts with input from frontline associates, Identify pilot resources and provide on-site support for deployments, Responsible for monitoring business process timings , associate feedback and system performance, thereby identifying opportunities, Understand hardware and application configurations and implications, ensuring associates have proper platform for success, Results- and detail-oriented associate with strong interpersonal, communication, project management and leadership skills, Self-starter, ability to work independently, resolve complex problems, and a positive attitude towards change, Contact center or financial center experience. The system can be used on Android, iOS, Linux, Windows. Bloomfire provides a solution for knowledge sharing and customer insights. It is the Context-aware help desk. Knowledge Mapping is commonly used to cover functions such as a knowledge audit (discovering what knowledge exists at the start of a knowledge management project), a network survey (mapping the relationships between communities involved in knowledge creation and sharing) and creating a map of the relationship of knowledge … The vision of WHO KM is of global health equity through better knowledge management and sharing. Guru is a cloud-based system. It is a cloud-based system. ... connection is simply not self-evident because the application in question is a content management or a collaborative application. Using third-party tools, you can include videos. Eager to reap the benefits, many organizations leap into a knowledge management solution (e.g. Review metrics to define content gaps, Ensure alignment of content across processes and regions to ensure consistency, alignment, and reduce duplication of effort, Promote knowledge sharing through the organization's operational business processes and systems by strengthening links between knowledge sharing and the information systems, and improving integration among information systems in the organization, Facilitate seamless exchange of information across operational processes; Develop, implement, and monitor internal knowledge sharing through execution of formal processes for knowledge management and social collaboration in region, Ensure the Knowledge base content model; knowledge management processes & knowledge management transfer are executed in region to support identification and resolution of knowledge gaps, Improves team performance by building team cohesiveness, leading, mentoring, training and motivating in order to facilitate collaboration, ensure efficiency and full engagement, Full people management responsibility, including hiring, firing, promotions, performance and compensation management training and development, Participate in change management initiatives to ensure any communications, and other materials are consistent across Procurement Shared Services and comprehensive to meet customer needs, Redevelop/redesign any materials utilizing expert knowledge and customer feedback, Bachelor's degree and related experience required; Master's/MBA degree preferred, 5 years business experience in Procurement, Project management skills are required with proven track record including obtaining agreement on project definitions and priorities and ensuring that resources, capabilities, and processes are in place to deliver the project objectives on-time and per budget is required, In depth knowledge of Procurement systems and processes are required, Excellent written and oral communication skills and an ability to present and interact with the highest level of business leaders; Ability to build strong business partnerships; Must be proficient in the English language, Six Sigma Green Belt and/or Design Excellence certification preferred, Change management experience preferred including impact assessments, stakeholder analysis, communication planning/delivery, etc, Previous knowledge management or content management experience preferred, Experience and exposure to Global and matrix organizations preferred.Procurement, Provide knowledge management support to senior level managers within the Intelligence Community (IC), Collaborate with management on strategy integration efforts, applying community-wide participation and intelligence sharing, including virtual communications and community outreach and engagement, Optimize intelligence management efforts through the interaction and facilitation with virtual communities of interest, virtual community engagement on topics related to area of responsibility (AOR), promulgating lessons learned and best practices, and reporting metrics that assess progress against IC or USG intelligence strategies, Leverage virtual collaboration tools, including chats, blogs, wikis, bookmarks, RSS feeds, and SharePoint sites, 5+ years of experience with collaboration tools, 5+ years of experience in working with or in the intelligence community, Demonstrated experience as a Scrum Practitioner, BA or BS degree required or 8-12/Master 6-10 + years of experience with supporting IC collaboration efforts, Experience with IC research tools and databases, Possession of excellent oral and written communication skills, Possession of excellent analytical and organizational skills, Technical applications development and/or project management experience, Leads the design of knowledge management systems; formulates and defines system scope and objectives, Assists clients in defining knowledge content, organization, and key words, Prepares detailed specifications for knowledge management programs to include process definition for knowledge capture and management, Has full technical knowledge and responsibility for all phases of knowledge management applications and analyses, Manages the design of knowledge management user interface features, site animation, and special knowledge management features including enhancing the look and feel of the organization’s on-line knowledge management screens, Works with organization web designers, data managers and programmers to support and implement the organization’s knowledge management program, Requires an understanding of knowledge management principles, procedures and processes. It also has a collaboration tool that can be used on mobiles. Provide the same to SEI internal teams or external clients with respect to business processes being supported by the platform, if appropriate, Develop and organize Education Program materials and tools in a way that is consumable by both external clients and internal SEI staff, Develop and execute Education Program effectiveness measures, Works with instructional design resources and SME’s to design and build course content, Responsible for the delivery of the course within the constraints defined, Leverages instructional design methodology and process to achieve objectives, Write storyboards, audio, and video scripts, Ensure that storyboards and scripts achieve learning objectives with constraints of the project, Works with graphic artist in the design of any graphics needed, Manage course deliverables and report on status to stakeholders, Drive the ongoing assessment and recommendations for best practices and strategies related to Knowledge Transfer and Management, Establishes effective partnerships with market and business units (internal clients), external clients, and vendor partners, Promote knowledge sharing and chair knowledge committees, coordinating engagement and overseeing production of knowledge collateral and benchmarking, Collaborate with the firm’s Director of Research to identify knowledge assets that are ready to be transferred from research labs into practical application, Manage and Mentor the firm’s Practice Knowledge Management team, Oversee the management of project database libraries, Provide support for the establishment and nurturing of practice areas, including workshops, one-on-one guidance, and troubleshooting, Share experiences across our practice areas and networks on innovative approaches in knowledge sharing, Disseminate information about the organization's knowledge sharing program to internal and external audiences, including organizing knowledge sharing events (such as conferences, site visits, interviews), maintaining communications on knowledge sharing across the organization, participation in orientation and training sessions, and preparation of presentations, Lead and direct KM strategies and operations, including promoting knowledge sharing, strengthening links between knowledge sharing and IT, and improving the firm's integration among information systems, and facilitating exchange of information across systems, Direct the KM team in identifying, evaluating and adopting best in class productivity tools to leverage the knowledge of the Firm and provide attorneys with opportunities to increase efficiency when serving clients. Participate in appropriate training sessions and share lessons learned. It can be accessed from mobiles and tablets. Mentors and coaches others on the use of the tool, Support projects which drive process improvements within the business. Examples of tools generally considered part of KM. Ensures that knowledge management group's plans support the high-level strategic plans of Client Services and Development, Monitor trends in knowledge management including process, technology and culture. With empowering agents with the next best step & easy collaboration, Knowmax helps in driving a culture of knowledge sharing and transforming your contact centers into resolution centers while promoting customer self-service. Our mission is to help bridge the know-do gap in global health by fostering an environment that encourages the creation, sharing, and effective application of knowledge … ComAround provides you the platform for creating a knowledge base and self-service solution. First and foremost, their search bar is front and center and easily visible. Also, you can restrict access via IP address as well. I’ll use the example of Hyperwave, once again, to illustrate an evaluation of a software application, this time as a KM application… Zoho Desk is best for small and mid-size companies. Ensures that software and hardware is tested prior to overall deployment, Responds to information needs through implementation/modification of knowledge management tools and processes, Develops knowledge management policies, programs and schedules, based on identified knowledge needs, company processes, or changes in products, procedures, or services, Established and maintains an effective system of communication throughout the knowledge management organizations, Actively participates with peers in the strategic planning for the Client Services and IT areas and leads the strategic and tactical planning for the knowledge management group. Prepare a thorough analysis of validity of correction, suggestion or ease of doing business idea. It is for customers, employees, and agents. Confluence can provide advanced features as content collaboration software. ), Establish process to continually evolve and improve our knowledge management system; create ongoing test and learn programs for knowledge management, and drive impact through quality, standardization, and measurability of programs, Experience in Knowledge Management for an organization, Organizational agility and proven ability to be results-focused, proactive, collaborative, and confident under pressure, Strong motivation, coaching and counseling skills, Strong understanding of various kinds of project management methodologies, from the more formal and structured (waterfall) to more agile (SCRUM), Conducts activities related to the knowledge management processes, to include but are not limited to: content analysis, document management, data capture, portals, shared storage locations, workflow, collaboration, data warehousing, decision support, information dissemination; planning to encompass the strategy, architecture and methodology for an enterprise modernization effort; selection, implementation and measure of packaged solutions for enterprise modernization; complete integration of applications with target data and defined processes Daily activities include, Attend weekly KM sync meetings and support the monthly KM working group by creating briefs, performing note taking and through actively participating, Post, edit, distribute and maintain appropriate content for classified and unclassified website/portals, Engage with section leads to identify improvement opportunities for the end users, Identify tools and technologies to effectively support the KM processes, Assist with improving the Standard Operating Procedures (SOP) repositories on all networks, identifying all command processes, prioritizing efforts, and analyzing process gaps and redundancies, Gather user requirements as needed when identified by the KM Working Group, direct application development of web applications and communications from the SharePoint portals, Update the knowledge taxonomy and continue the practice of having the information available to users, Organize data, establish file structures, and ensure information is captured and stored in locations accessible to various user groups, Integrates information from departments and functions throughout the organization to facilitate easy access, sharing and dissemination of information with internal business partners and external customers, Develops reports as required to support operations, write knowledge content as required, and prepare presentations for senior management to support recommended changes, new initiatives or enhancements, Bachelors and nine (9) years or more experience; Masters and seven (7) years or more experience ; PhD or JD and four (4) years or more experience, Minimum five (5) years of experience as a Knowledge Manager and working with Knowledge Management Programs, Experience creating and maintaining SharePoint applications/pages, Staff experience researching and writing white papers, compliance reports and assessment reports in support of activities for defining policy, Experience leading complex interdisciplinary systems engineering projects in a DoD environment, Experience accessing and evaluating information technology systems and making recommendations to management about incorporating systems into the enterprise architecture, Critical thinking – ability to visualize and articulate end-to-end systems solutions, Must be capable of performing complex tasks related to military operations at the Combatant Command staff level, Knowledge of Microsoft products: Office, Visio, Project, and SharePoint, Ability to be a self-starter and work in a team environment, Ability to handle multiple tasks simultaneously in a fast-paced, quickly changing environment, and maintain a positive attitude, Possession of excellent listening and interpersonal skills, Capable of preparing and presenting executive level briefings, Joint, Combatant Command, or North Atlantic Treaty Organization (NATO) staff experience preferred, Experience consulting or advising senior leaders on knowledge management strategies and best practices, Experience working in a Joint Operations Center (JOC) / Joint Intelligence Operations Center (JIOC), Familiarity with the Department of Defense Architecture Framework (DoDAF), Industry recognized Information Technology Certifications: Computing Technology Industry Association (CompTIA), Cisco, Juniper, Microsoft, International Information Systems Security Certification Consortium (ISC)2, Global Information Assurance Certification (GIAC), International Council of Electronic Commerce Consultants (EC-Council), International Council on Systems Engineering (INCOSE), etc, Formulate learning curricula and knowledge products relevant to the project’s evolving capacity building needs using available learning platforms and technology, Support and facilitate, as required, the development of training materials and delivery of training events, including the development of content.

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